How To Enable Live Chat To WordPress Site

How To Enable Live Chat To WordPress Site. Today I’m going to tell you how you can add a live chat to your WordPress website. So this is a live chat which we are going to add today. You can see how it looks. Now, if we click here, this is how the chat box will look. Now by adding this live chat, you can give your visitors a much easier way to reach you. And you’ll be able to solve their questions immediately. Because of this feature, you can engage and interact with your visitors. For this, your site can generate more loyal visitors. So let’s get started. We are going to do this in just two steps.

Create an Account on Crisp

In this step, we have to create an account on a website called crisp. So crisp is the live tool, which we’re going to use for our WordPress website. Now to create the account, let’s click here and fill up these details. Now enter your email, password, and name, then click continue. Now enter your website address and your website name.

Then click continue And click finalize to create your account. Okay, so now we have created our crisp account. So let’s see how it looks by clicking here. And once you create your account. You’ll reach this live chat inbox. So this is a place where you can chat with your visitors. Now once you reach this inbox, that means our first step is completed.

Connect Crisp Account With WordPress Site

In this step, we have to connect your crisp account with your website. So to connect it, we need to install a crisp plugin on our website. So to install this plugin on our website, let’s go to our WordPress dashboard. Now, go to “Plugins” and click add new. Now search for a plugin called crisp. And you’ll get this plugin.

So let’s click install And activate the plugin. And now, the crisp plugin is installed on our website. Now, to connect your website with the crisp account. Just click connect with crisp. And then click continue. That’s it, our website is now connected with crisp. So let’s go back to our inbox by clicking here. And we’re now back on our live chat inbox. Now once you reach this page. The live chat will be active on your website. So let’s check it. Now, if we go to our site. You can see that we have the live chat.

Live Experiment Of Crisp

So next let’s see how the live chat works. So let’s say I’m a visitor, and I open the live chat by clicking here. Now, if I type a message And press send. You can see that. We have received that message in our inbox. Now, if you want to reply to this message. All you have to do is click that message. And send your reply. And it’ll be seen by the visitor. So this is how you can add a live chat to your website and then chat with your visitors.

So now, let’s close this. And next, let’s make this live chat more user-friendly by adding a profile picture. So to add your profile picture Just go to settings. Click the account And add your image here. Now, if we go to a site And click refresh. You can see that our image appears here. And once a user has started the live chat. Your Image appears in these places. So you can see that after adding the image. The live chat looks much more user friendly.

So next, let’s see the top five features of the crisp live chat. So first we’re going to look at the visitor chat. Now let’s say someone is visiting your website. But they’re not using the live chat. Even though this user is not using the live chat. You can still chat with them using the visitor chat feature. So let’s see how it works.

How Live Chat Will Work On Website

Now when someone visits your site. Crisp will show you a notification here. Now, if I click here, You can see that visitor in this area. You can also see where he is located on this map. Now to start a chat with this user, Just go here And click this icon. And now if we go here And send our message. You can see that the user has received that message instantly. So this is how you can chat with any visitor on your site. Even if they don’t start the chat.

Magic Browser Feature

So next, let’s see the second feature of this live chat. Which is called magic browse. Now while you’re chatting with the user. If you click start magic browse. You can instantly see what the user is seeing on your website. Now, if the user moves their mouse. You can see that on your screen. And if they scroll down. You can also see that.

Now, this is useful when you want to know where the user is While responding to their messages. Also, if you like to show the user how to use your website. You can click start live assist. And from your screen, You’ll be able to point and click anywhere on your website. And it can be seen by the user.

On their screen, You can also click on links And go to different pages on your site. So this is very useful if you’d like to guide the user on how to use your website. So this is one of the coolest features of the crisp live chat.

Triggered to Send Message Automatically

So next, let’s see the third feature, which is called triggers. Now let’s say you want to send a message automatically when someone lands on your page. For example when someone visits your site. You want to say something like How can I help you. You can use a feature called triggers. To send a message automatically. So to set up a trigger, let’s go-to crisp And then click plugins And click triggers Now click new trigger And then turn it on.

Now since we want to show a message to the visitor. Let’s turn on this And add our message here And type our message. Then click add a message. So next, we need to choose when you want to show this message. So let’s scroll down. And here you have different options. When you can show your message. So I’m gonna choose after delay And keep a four-second delay for showing the message. Okay, so now we are done setting up the trigger.

So let’s click save the trigger. And now, we have successfully set up our automatic message. Now, if a visitor goes to our site And stays for Four Three Two One. You can see that he has received our message. Now, if the user clicks reply And sends you a message. You’ll receive a notification. Now we can reply by clicking here. So this is how we can send messages Automatically to your visitors.

Adding Operator Become Easy

Next, let’s see the fourth feature, which is adding an operator. Now, if you want additional help in replying to live chats. You can add more people who can respond to live chats. So to add operator, Just click here. And click add operator. Now choose the role as member And enter their email.

Then click the invite operator, now an invitation will be sent to their email. Now to access your live chat, all they have to do is go to their inbox. Open the invitation they have received And click accept And once they do that. They’ll be able to access the live chat And respond to messages. So this is how you can add operators to your live chat.

Choose Availability On Live Chat

So next, let’s see the final feature, which is choosing your availability on the live chat. Now, if we go to our site. You can see that Here it says support is online. Now, if you don’t want to be available on the live chat all the time. You can choose when you want to be online. So next, let’s see how you can schedule your availability on the live chat.

So to choose when you want to be online, Just go to settings And click availability. Now go to enable availability schedule And turn it on. Now when you do that, you can choose the days When you want to be online. So I’m going to uncheck Saturday, and now I’ve chosen Monday-to-Friday as my available days.

Set Schedule For Live Chat

Next, we can add our timings by clicking here. And now, choose the time when you want to be online. So I’m going to choose nine to six And click add. So now we have chosen the days and times we want to be online. So next, let’s see a demo of how this change will look on our site. So let’s say it’s a Sunday, and a user is trying to chat with us. He’ll be notified that we are offline.

So this is how we can schedule Your availability on the live chat. So next, if you want to reply to live chats. But you don’t want to stay on this inbox all the time. You can use the crisp, mobile app, to receive chat notifications on your mobile.

Conclusion

So that’s it guys, this is how we can add a live chat to your site And then chat with your visitors. Now to create your live chat account, Just click here, and it will take you to the crisp website where you can create your account.

I hope this article “How To Enable Live Chat To WordPress Site” helped you to add live chat to your WordPress website. If you like this article, feel free to comment on this article. Share this article on social media and give a chance to read this article to your friend. You can also suggest us for the next topic. To contact us, you can simply go to our contact us page. You can also contact us via email, social media, etc.